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Community of practice consultant, strategist and expert

Emily Webber is a UK-based independent organisational consultant, coach, trainer, speaker and communities of practice expert. She focuses on creating environments where people thrive so that organisations can thrive. Emily Webber is a leading figure in Communities of practice in the UK through her work with organisations and books, approaches and tools that are used by others across the industry. She offers: Consultancy to accelerate your communities of practice Consultancy with communities of practice expert Emily Webber of Tacit accelerates your community of practice initiatives by providing expertise and approaches gained from years of experience working in the field across many different organisations. Emily has helped organisations define their communities of practice strategies, supported them to put them into practice, gained buy-in from senior leaders, designed and delivered training programmes and career frameworks, reviewed community effectiveness, and identified opportunities to improve, reinvigorate and supercharge them. Bring communities of practice to life with tailored training Emily also provides tailored and bespoke training on all aspects of communities of practice. Including leaders who are curious about the benefits, people leading initiatives, those leading communities and practices, and community members. She draws on her experience, tools and approaches and works with internal stakeholders to create relatable and appropriate content that participants can immediately put into action. Previous clients include BBC, Department for Work and Pensions, Ministry of Justice, Ministry of Housing, Communities and Local Government, LVL (Peru), Jio (india), HM Land Registry, Department for Environment, Food & Rural Affairs, Co-op Digital, Transport for Greater Manchester, Prostate Cancer UK, Nesta and Behavioural insights team. “Emily’s deep understanding of the field and having worked in and with various government departments and clients really came through in her ability to immediately pin point the good and bad. Coming up with rock solid coaching, consultancy and recommendations to help us unlock greater value from our communities of practice.”

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Crafting vibrant communities and igniting brand growth with strategic marketing finesse.

Hello! I'm Kris, a big believer in the power of community to transform brands and bring people together in meaningful ways. My journey into the world of community building began not in a boardroom, but amidst the vibrant interactions of small-scale forums and local meetups. It was there, in the grassroots initiatives, that I discovered my passion for connecting people, not just online, but in the shared experiences that shape our lives. One of my proudest milestones came recently with the launch of "The Nest" for Goosechase Adventures—a platform where I translated user enthusiasm into a thriving online community. This wasn't just about numbers; it was about creating a space where every member felt valued and heard. The success of The Nest, marked by a staggering engagement rate in its initial weeks, was a testament to what we can achieve when we put the community at the heart of our strategy. My curiosity and love for learning have always pushed me to explore beyond the conventional. Recently, I've delved into the world of data analytics to understand community behaviors better. This new skill has not only enriched my strategy toolkit but also enabled me to forecast trends and tailor engagements that resonate on a deeper level. What excites me most is the opportunity to build bridges—between brands and their audiences, between products and their users. My approach is unique because I don't just look at community building as a part of the marketing mix; I see it as the soul of brand identity. It's where the magic happens, where brands become a living, breathing part of people's lives. Beyond the metrics and KPIs, my strength lies in my ability to listen, adapt, and innovate. Where others might see challenges, I see opportunities to strengthen connections and foster loyalty. My toolkit is diverse, from content creation that sparks conversations to event strategies that bring people together, all grounded in a profound understanding of what makes communities tick. In a world where digital spaces are more crowded than ever, my unique blend of creative vision, strategic thinking, and genuine passion for community engagement stands out. I don't just build communities; I cultivate environments where every member can thrive and contribute to collective growth. Let's connect and explore how we can create something extraordinary together, building communities that not only grow but flourish.

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Community Specialist, Consultant, Strategist, TEDx Speaker

Biggest accomplishments to date include giving thousands of third culture kids a wifi-home and a sense of belonging through my on & offline brand TCKGlobal. In 2018, I gave a TEDx talk on the growth of my online community of third culture kids around the world. And, as the first hire at Levellr (a fast growing startup which empowers music industry stakeholders to cultivate Discord & Telegram communities, harness valuable first-party data, and generate additional income streams) I enabled them to build innovative and scalable community-tech-specific products and services shown through direct impact in revenue by growing +37% in one quarter and over 2.5x vs EOY 2022. In 10 months I managed team growth of 400%. Notable clients include Sony, Universal, Warner, and renowned artists like Fall Out Boy, Steve Aoki, Gorillaz, Katy Perry, and Niall Horan, along with brand giants such as Starbucks. At Levellr I led teams that delivered" Community Building Software and Services Product and New Metrics Development Moderation Program & Moderation Training Development and Management Digital Services Management Community Education Products and Services Community Content Production Started community building at the age of 16. Spent 8 years in early-stage tech start-ups independently and in teams within different areas across the marketing mix. Loves all things community & communications, marketing, and people management. Enjoy forming deep and meaningful relationships B2C, B2B, B2B2C. Dedicated my 20's learning diverse marketing skills and becoming an expert in community. Now, in my 30s, seeking a stable, long-term community-focused role. Whether you want to get started on building a new community from scratch, or need hands on or community consulting help turning an existing unhealthy community to a healthy sustainable one - I'm your gal! Notable recommendations - available upon request.

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Customer Support Leader | Trust & Safety Manager

I’m an empathetic, customer-focused team leader with an entrepreneurial spirit. I have 10 years of experience building efficient customer support teams, analyzing user feedback, and collaborating on product improvements for quickly scaling startups, including Stripe, Tumblr, and Airtime. I have several years of experience working remotely, collaborating effectively with global teams. My skills include team management, customer support, user research, customer experience, knowledge base management, content strategy, communications, and trust and safety policy. Some achievements of which I’m proud: As an early Stripe employee, I wore many hats, including leading support specialists on one of Stripe's first regional UserOps teams. Implementing help desk software, user-facing documentation, onboarding and training plans, and internal support processes from scratch at multiple startups as the foundational support hire. Quickly scaling and training Airtime’s Trust, Safety & Support team in response to a surge in content moderation volume during the start of the COVID-19 pandemic. I love to help people, whether that's community members, users, direct reports, or peers. I'm a supportive team manager who enjoys nurturing employees' overall career growth. I enjoy working cross-functionally with engineering, product, and design teams to collaboratively develop data-driven improvements to the customer experience. I'm also passionate about building safe and welcoming online communities with strong moderation policies.

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Seasoned Software Tester looking for those who want a Tester who loves to Test: Former AST President, Current Marketing Chair for PNSQC, #a11y Advocate, Podcast Producer, Writer, Passionate Teacher

As a seasoned Software Testing Specialist, my career has been driven by my passion for ensuring software not only works but excels. With a dynamic career path and focus on software testing, I bring extensive experience testing diverse products across multiple industries, including network infrastructure, virtual computing, touch devices, video gaming, and complex web applications. One of my most passionate endeavors is advocating for Accessibility and Inclusive Design. Through numerous keynote speeches, articles, and research papers, I have actively propelled discussions and initiatives within this space, aiming to revolutionize how the industry perceives and implements inclusive technology. My expertise is not limited to the technical domain; I am also a recognized Content Creator, with a portfolio of written and recorded work for various high-impact online publications, including my own TESTHEAD blog. I also produce a successful podcast series for Qualitest (the Testing Show), leveraging my skills in audio editing and production. In the realm of education and public speaking, I worked for many years as a Lead Instructor with the Association for Software Testing, teaching their Black Box Software Testing (BBST) courses. My most recent work has been with upskilling professionals, delivering comprehensive training in C# programming, automated testing through industry-standard frameworks, and cutting-edge tools like Microsoft Playwright. My influence extends to the global tech conference circuit, where I am a sought-after speaker, sharing insights on emerging trends and practices, especially around the topics of Accessibility and Inclusive Design.

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