Farhan Chowdhury is a highly skilled and results-oriented professional specializing in community building, customer success, and strategy. With a proven track record in team development and client retention, Farhan is seeking a challenging role as a Community Program Manager to drive community engagement and success. His expertise encompasses a range of tools and platforms, including Salesforce, Intercom, Freshworks, Gainsight, ClientSuccess, MS Office, Linear, Slack, Discourse, Discord, Orbit, and more. Fluent in both English and French, Farhan is well-equipped to navigate diverse linguistic landscapes.
In his current role as Community Lead at FORGE, part of DEEN DEVELOPERS in London, Farhan has played a pivotal role in cultivating relationships between startups and mentors. He has successfully organized and led events, workshops, and seminars, optimizing daily operations and ensuring program activities run seamlessly. His coordination of pitch days, demo days, and investor meetings has significantly contributed to the success of startups within the accelerator program.
At ZOYA FINANCE, a VC-backed startup, Farhan served as a Community Manager and launched the Super User Program, reducing support costs and enhancing organic SEO through dynamic discussions. His strategic initiative to launch a community-driven blog resulted in thought leadership and improved SEO, showcasing his ability to foster a proactive community culture.
As a Scaled Customer Success Program Manager at WORKLEAP, Farhan established a tech-touch customer success program, designed customer journey events, and led the adoption and implementation of a new customer success platform. His proactive approach, including hosting "Ask The Experts" sessions and delivering product webinars, significantly contributed to product adoption and renewal rates.
With a background in customer success at HIGHER LOGIC VANILLA, Farhan managed a roster of over 50 corporate to enterprise clients, ensuring successful adoption of the company's community software as a service (SAAS) solution. His role included developing operating models, setting strategic goals, managing KPIs, and engaging key stakeholders.
Combining his community management skills with a strong foundation in customer service from his time at TD Canada Trust, Farhan is a dynamic professional ready to bring his strategic vision and hands-on experience to a new challenge. His educational background includes a Bachelor of Business in Business Administration from Concordia University, Montreal, QC. Farhan Chowdhury's diverse skill set and proven accomplishments make him an exceptional candidate for any Community Program Manager role.