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I have been the growth engine behind Gainsight's Community of people and the underlying product itself and along with other b2b brands in my career. Basically I help brands integrate the Customer voice [partner development and partner enablement, intersection of support, education, and success and customer communities.]

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Hello Community people!
After powering the Customer Success Community for Gainsight for the past 2years, where I led the end-to-end strategy and delivery of the Community experience, turning strategic plans into action and driving innovation for the CS + Community + Customer Education spaces, I am now available to take up a new challenge in the broader Customer Experience and Community space.

Key highlights to summarize my recent years (from more than a decade in Community building), I have:

Transformed the self-serve customer community into an incubator for Gainsight products, ensuring maximum value through strategic planning and cross-functional collaboration.
Established the Gainsight Community as a comprehensive resource across the buyer journey, fostering operational excellence, brand advocacy, and customer success.
Collaborated with cross-functional teams, translating complex business problems into user stories, and served as a Solutions consultant for Gainsight's Customer Communities technology.
Owned and managed Community performance and impact KPIs, providing valuable feedback to Product and Engineering teams, acting as the internal voice of the customer, and overseeing program governance and stakeholder management.

Also, During my tenure at Cognizant as an Agile Delivery Manager I was able to to operationalize people, processes, and systems for growth and retention of prestigious Food and Hospitality brand accounts. For e.g. Despite challenging circumstances, I increased team velocity by 39% within the first quarter of 2021.

I managed projects, facilitated customer understanding, and drafted RFP responses, SoWs, and Change Requests, showcasing expertise in strategy definition based on research, data, and industry trends.

With my history in leading customer programs end-to-end, I am enthusiastic about bringing my skills to power other brands to customer-centric glory!