Community Rescue Strategist | 15 years of launch, recover, migration, and growth in B2B SaaS

I'm a full-time community consultant and thought leader in the community management profession. In addition to running my business (chaoticgoodconsulting.com), I host a weekly podcast connecting community concepts to other topics in and around the business. I specialize in B2B SaaS communities and I'm particularly excited about working on community rescue projects for both new and struggling communities, and large-scale platform migrations. I am a certified change manager and experienced data privacy practitioner, having led the GDPR implementation for SAP's community of over 3 million users and 150+ products.

I am also experienced in customer success and customer experience management, with a strong inclination towards integrating product, support, and marketing into the community strategy.